> ## Documentation Index
> Fetch the complete documentation index at: https://www.studyfetch.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to request a refund

> This article outlines the procedure for customers to follow when requesting a refund. 

### Ineligibility for Refunds

Refunds will not be granted in the following situations:

* **Change of Mind:** If the customer simply changes their mind about the service.

* **Service Already Rendered:** If the service has already been fully or partially rendered.

* **Forgetting to Cancel:** The customer is responsible for their own subscription, if they forget to cancel it they won’t be eligible for a refund. 

* **Not Providing Evidence:** If the customer has an issue with the service, and they don’t have any evidence to support the claim. 

All refunds remain subject to the company’s subjection. 

### Refund Process

To request a refund, customers must follow these steps:

1. **Contact Customer Support:** Contact our customer support team using the email below to initiate the refund process.

2. **Provide Proof of Purchase:** Customers must provide proof of purchase, such as an invoice number or receipt.

3. **Provide Evidence of Service not Functioning as Advertized:** Customers must provide evidence of the faulty service via screenshots or recordings with explanation of how to recreate the issue. 

4. **Refund Approval:** The company will review the refund request and determine whether it is approved. The customer will be notified via email if the refund is approved.

5. **Refund Issuance:** If approved, the refund will be issued to the original payment method within 10 business days.

### Refund Timeframe

Refunds will typically be processed within 10 business days following approval. The timeframe may vary depending on the payment method and other factors.

### Contact Information

For any questions or concerns regarding this article, please contact our customer support team at:

* **Email:** [support@studyfetch.co](mailto:support@studyfetch.com)m